Frequently Asked Questions
Find quick answers to common questions about our services, membership, and bookings
How Can We Help You?
Check out these frequently asked questions to find quick answers about our services and policies.
What is Vistaraa Holiday Services?
Vistaraa Holiday members may enjoy a vast array of exclusive benefits like Priority usage of switch Holidays in exceptionally mandatory destinations, including FREE Unit Upgrades and Resort Changes, FREE Ongoing Search, and much more.
How do I become a Vistaraa Holidays member?
To become a Vistaraa Holidays member, you can:
- Visit our website and fill out the membership registration form
- Contact our customer service team directly
- Visit our office for in-person registration
- Complete the membership agreement and payment process
Membership benefits include access to 1000+ resorts worldwide, exclusive discounts, and priority services.
What are the benefits of Vistaraa Holidays membership?
As a Vistaraa Holidays member, you enjoy:
- Access to 1000+ luxury resorts worldwide
- Priority booking and exclusive discounts
- Free unit upgrades and resort changes
- Complimentary ongoing search services
- 30 years of luxurious holiday packages
- 6 Nights/7 Days stays at 500+ destinations
- Discounts on international flights (₹10,000+)
- Complimentary movie tickets and holiday vouchers
- Hassle-free concierge services
How do I book a resort through Vistaraa Holidays?
Booking a resort with Vistaraa Holidays is simple:
- Log in to your member account on our website
- Browse available resorts by destination or date
- Select your preferred resort and room type
- Choose your check-in and check-out dates
- Review booking details and pricing
- Complete payment using our secure payment gateway
- Receive booking confirmation via email
For assistance, contact our booking team at +91 97113 34463.
Can I book resorts for non-members?
Yes, non-members can book resorts through Vistaraa Holidays, but with certain limitations:
- Non-members pay standard rates without member discounts
- Priority booking is reserved for members only
- Some exclusive resorts may be members-only
- Booking fees may apply for non-members
We recommend becoming a member to enjoy full benefits and savings.
What exclusive experiences do you offer?
Vistaraa Holidays offers unique experiences including:
- Yoga sessions on mountain tops at sunrise
- Live ghazal concerts during sunset hours
- Beach walks with elephants
- Visits to Santa's Village in Finland
- Wildlife safaris in Corbett National Park
- Backwater cruises in Kerala
- Cultural experiences in Singapore
- Adventure activities across all resorts
All experiences are family-friendly and create unforgettable memories.
Do you provide travel packages including flights?
Yes, we offer comprehensive travel packages that include:
- International and domestic flights
- Luxury resort accommodation
- Airport transfers and local transportation
- Meal plans (breakfast, half-board, or full-board)
- Guided tours and activities
- Travel insurance options
- 24/7 customer support during travel
Our travel packages are customizable to suit your preferences and budget.
What payment methods do you accept?
We accept various payment methods for your convenience:
- Credit Cards (Visa, MasterCard, American Express)
- Debit Cards (all major Indian banks)
- Net Banking (all major Indian banks)
- UPI Payments (PhonePe, Google Pay, Paytm)
- Wallet Payments (Paytm, Mobikwik, Amazon Pay)
- Bank Transfers (NEFT/RTGS/IMPS)
- Cheque payments (subject to clearance)
- Cash payments at our office
All online transactions are secured with 256-bit SSL encryption.
Is there an installment payment option available?
Yes, we offer flexible installment payment options:
- 3-month installment plans with 0% interest
- 6-month installment plans with minimal interest
- 12-month installment plans for premium packages
- Custom installment plans based on booking value
- EMI options through credit cards
To avail installment plans, contact our payment department at least 30 days before booking.
What is your refund policy?
Our refund policy varies based on service type:
- Hotel Bookings: Subject to specific hotel cancellation policy
- Travel Packages: Generally non-refundable unless specified
- Membership Fees: Non-refundable as per agreement terms
- Exchange Points: Non-transferable and non-refundable
Refunds are processed within 15 working days after approval. Please refer to our detailed Refund Policy page for complete information.
How long does it take to process a refund?
Refund processing times are as follows:
- Refund Request Submission: Immediate acknowledgment
- Request Verification: 1-2 business days
- Satisfaction Inquiry: 2-3 business days
- Approval & Processing: 3-5 business days
- Refund Completion: Within 15 working days from approval
You will receive email notifications at each stage of the refund process.
How do I contact customer support?
You can reach our customer support team through:
- Phone: +91 97113 34463 (Mon-Sat, 8:00 AM - 7:00 PM)
- Email: info@vistaraaholidays.com
- Live Chat: Available on our website during business hours
- Office Visit: Gulf Star Complex, Chettikulangara Rd, Thampanoor, Thiruvananthapuram, Kerala 695001
- Member Portal: For members, login to access dedicated support
For booking-related queries, please have your booking reference number ready.
Are your resorts family-friendly?
Yes, all Vistaraa Holidays resorts are family-friendly and offer:
- Spacious family rooms and suites
- Kids' clubs and activity centers
- Child-friendly swimming pools
- Special children's menus
- Babysitting services (on request)
- Family entertainment programs
- Safe and secure environments
- Accessibility features for all ages
We ensure every family member has a memorable and comfortable stay.
Still Have Questions?
Can't find the answer you're looking for? Our customer support team is here to help you with any questions or concerns.
Contact Support