Privacy Policy

1. Introduction

This Privacy Policy applies to all services rendered by Vistaraa Vacation International and all its branches and affiliates (collectively referred to as "Vistaraa," "we," "us," or "our").

We are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, disclose, and safeguard your information when you use our services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect information to provide better services to all our users. The types of information we gather include:

Personal Information

When you use our services, we may ask you to provide personally identifiable information that can be used to contact or identify you, including but not limited to:

• Full name and title
• Contact information (email address, phone number, mailing address)
• Demographic information (age, gender, nationality)
• Payment information (credit card details, billing address)
• Government identification (passport number, driver's license)
• Travel preferences and requirements

Non-Personal Information

We automatically collect certain information when you visit our website or use our services:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location information (if you enable location services)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision

• To process and manage your bookings and reservations
• To provide customer support and respond to inquiries
• To send booking confirmations and updates
• To process payments and prevent fraudulent transactions

Communication

• To send important notices regarding your account or bookings
• To provide promotional offers, newsletters, and marketing communications (with your consent)
• To conduct surveys and gather feedback to improve our services

Improvement & Analytics

• To analyze usage patterns and improve our website and services
• To develop new products, services, features, and functionality
• To monitor the effectiveness of our marketing campaigns
• To ensure the security and integrity of our services

4. Data Protection

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it.

Security Measures

• Encryption of sensitive data during transmission and storage
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Regular employee training on data protection
• Secure data backup and recovery procedures

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to track visitors across websites for targeted advertising

Managing Cookies

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Most web browsers allow you to control cookies through their settings preferences. Please refer to your browser's help menu for more information.

6. Third-Party Services

We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used.

Service Providers

We share information with third-party service providers for the following purposes:

• Payment processing
• Email delivery and marketing services
• Website hosting and maintenance
• Data analytics and market research
• Customer support services

Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Control

• Right to Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request restriction of processing your information
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing of your personal information

Marketing Communications

You can opt-out of receiving marketing communications from us at any time by:

• Using the unsubscribe link in our emails
• Updating your preferences in your account settings
• Contacting us directly

8. Children's Privacy

Our services are not intended for individuals under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: