Terms & Conditions

1. Acceptance of Agreement

Welcome to Vistaraa Vacation International ("the Company," "we," "us," or "our"). These Terms & Conditions ("Terms") govern your access to and use of our website, services, and products.

Agreement to Terms

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our website or services.

Modifications to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website after any changes constitutes your acceptance of the modified Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

3. Website Use

Our Website is provided for your personal, non-commercial use subject to these Terms.

Permitted Use

You may use our Website to:

• Browse and view content for personal, non-commercial purposes
• Make legitimate bookings and reservations
• Access member services (if applicable)
• Contact us for information or support

Prohibited Activities

You agree not to:

• Use the Website for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Infringe upon the intellectual property rights of others
• Upload or transmit viruses or any malicious code
• Interfere with or disrupt the Website or servers
• Attempt to gain unauthorized access to any part of the Website
• Use automated systems to access the Website without permission

4. Services & Bookings

Booking Terms

When making a booking through our Website, you agree to:

• Provide accurate and complete information
• Ensure you have the legal authority to make the booking
• Accept the terms and conditions of the specific service provider
• Pay all applicable fees and charges

Exchange Program Terms

For our exchange program services:

• Points are non-transferable and non-refundable
• Availability of exchange properties is subject to change
• Blackout dates and restrictions may apply
• Additional terms may apply to specific exchange properties

Membership Terms

For membership services:

• Membership fees are non-refundable unless otherwise stated
• Membership benefits are subject to change
• Automatic renewal may apply unless cancelled
• Additional terms in the membership agreement apply

5. Payments & Refunds

Payment Terms

All payments must be made in full at the time of booking, unless otherwise specified. We accept various payment methods as indicated on our Website.

Pricing

All prices are subject to change without notice. We reserve the right to correct any pricing errors that may occur.

Refund Policy

Refund policies vary by service type:

• Hotel Bookings: Subject to the cancellation policy of the specific hotel
• Travel Packages: Non-refundable unless otherwise stated
• Exchange Points: Generally non-refundable
• Membership Fees: Subject to the terms of your membership agreement

6. Intellectual Property

Copyright

All content on our Website, including text, graphics, logos, images, and software, is the property of Vistaraa Vacation International or its content suppliers and is protected by copyright laws.

Trademarks

"Vistaraa Vacation International" and our logo are trademarks of the Company. You may not use these trademarks without our prior written permission.

License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use our Website for personal, non-commercial purposes. This license does not include:

• Resale or commercial use of the Website or its contents
• Collection and use of any product listings or descriptions
• Downloading or copying account information
• Any use of data mining, robots, or similar data gathering tools

7. Limitation of Liability

Disclaimer of Warranties

Our Website and Services are provided "as is" and "as available" without any warranties of any kind, either express or implied.

Limitation of Liability

To the maximum extent permitted by law, Vistaraa Vacation International shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or use
• Damages related to third-party services or products
• Force majeure events beyond our reasonable control

Indemnification

You agree to indemnify and hold harmless Vistaraa Vacation International, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our Website or Services.

8. Termination

We may terminate or suspend your access to our Website and Services immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Violation of applicable laws

Upon termination, your right to use our Website and Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

9. Governing Law

Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from these Terms or your use of our Website shall be resolved through arbitration in Thiruvananthapuram, Kerala, in accordance with the Arbitration and Conciliation Act, 1996.

10. Contact Information

If you have any questions about these Terms & Conditions, please contact us: